1. Introduction

We aim to offer you the best shopping experience, including a fair and transparent approach to handling returns and refunds. This policy outlines the terms regarding returns and refunds for our digital products and physical products produced on demand (POD).

2. Digital Products

2.1 Non-Refundable Policy: All digital products sold through My Digi Delights are non-refundable due to the nature of digital goods. Once a digital product is purchased and delivered, it cannot be returned.

2.2 Support: For assistance with digital products, please

contact our support team at [email protected].

3. Physical Products

3.1 Returns and exchanges are not supported if you ordered the wrong size, color, incorrect address, or simply changed your mind. However, in case of a damaged product or a manufacturing error, a free replacement or a refund if you contact us within 14 days of product delivery. Contact us at [email protected] providing order # and clear photos showing the issue.

3.2 Return Process: To initiate a return, please contact our support team at [email protected]. You will be provided with instructions on how to proceed with the return.

3.3 Refund Eligibility: Refunds for returned POD products will be processed once the items are received and inspected. Refunds will be issued to the original payment method.

3.4 Defective or Damaged Products: If you receive a

defective or damaged product, please notify us immediately. We will replace or refund items that are defective or not as ordered.

3.5 Exchanges: We do not offer direct exchanges. Instead, return the original item for a refund and place a new order.

4. Non-Returnable Items

4.1 Certain types of items cannot be returned, like

perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

5. Shipping Costs

5.1 Return Shipping: Customers are responsible for return shipping costs.

5.2 Refund of Shipping Costs: Original shipping fees are

non-refundable.

6. Changes to Policy

My Digi Delights reserves the right to modify this return and refund policy at any time, so please review it frequently.