Refund/Return Policy

1. Introduction

We aim to offer you the best shopping experience, including

a fair and transparent approach to handling returns and refunds. This policy

outlines the terms regarding returns and refunds for our digital products and

physical products produced on demand (POD).

2. Digital Products

2.1 Non-Refundable Policy: All digital products sold through My Digi Delights are non-refundable due to the nature of digital goods. Once a digital product is purchased and delivered, it cannot be returned.

2.2 Support: For assistance with digital products, please contact our support team at [email protected].

3. Physical Products

3.1 Returns and exchanges are not supported if you ordered the wrong size, color, incorrect address, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, a free replacement or a refund if you contact us within 14 days of product delivery. Contact us at [email protected] providing order # and clear photos showing the issue.

3.2 Return Process: To initiate a return, please contact our support team at [email protected]. You will be provided with instructions on how to proceed with the return.

3.3 Refund Eligibility: Refunds for returned POD products will be processed once the items are received and inspected. Refunds will be issued to the original payment method.

3.4 Defective or Damaged Products: If you receive a defective or damaged product, please notify us immediately. We will replace or refund items that are defective or not as ordered.

3.5 Exchanges: We do not offer direct exchanges. Instead, return the original item for a refund and place a new order.

4. Non-Returnable Items

4.1 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty

products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

5. Shipping Costs

5.1 Return Shipping: Customers are responsible for return

shipping costs.

5.2 Refund of Shipping Costs: Original shipping fees are

non-refundable.

6. Changes to Policy

My Digi Delights reserves the right to modify this return

and refund policy at any time, so please review it frequently.

Shipping Policy

1. Introduction

Thank you for shopping at My Digi Delights. We are committed

to delivering your products in a timely and efficient manner. Our Shipping

Policy explains how we handle shipping for orders placed through our website.

2. Order Processing

2.1 Confirmation and Placement: Upon confirmation of

payment, your order will be processed and placed within 2 business days.

2.2 Production Time: The production time for our products

varies and is typically within 1 to 3 business days. This time-frame is

necessary for the quality preparation and packaging of your order.

3. Shipping

3.1 Shipment Estimates: Once your order is ready for

shipment, an estimated delivery time will be provided. We strive to meet these

estimates but cannot guarantee them.

3.2 Shipment Notification: You will receive an email

notification with tracking information once your order has been shipped. This

email will include a tracking number and a link to track your package.

4. Delivery Issues

4.1 Lost Items: In case the package has been lost, the first

thing to do is to check whether the submitted address is 100% accurate. Even a

single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the

local post office. Occasionally, we see that upon arriving at the destination

city, the package is stored at the local post office and the recipient has to

collect the package from there.

After both of these steps have been completed, please reach

out so we can investigate it further and offer a free replacement if we

determine that there was no error on your part.

4.2 Damaged Items: A free replacement or a refund will be

offered if the problem is reported within 14 days to

[email protected].

including your order confirmation email and required photo(s) as proof.

5. Bad Oder

Please note that a faint odor is a natural occurrence in the

direct-to-garment (DTG) printing industry. Typically, the odor will disappear

after the first wash.

6. Returned Orders

In case an order is sent back to sender due to an incorrect

or incomplete address, our Support team can provide the option of either a

replacement with an additional charge or a partial refund.

7. Changes to Shipping Policy

My Digi Delights reserves the right to modify this shipping

policy at any time, so please review it frequently.

If you have any questions, contact us at [email protected].